Pakrume Privacy Policy — Your Data, Explained Plainly

1. Introduction

At Pakrume, we believe Pakistani players deserve to know exactly how their personal information is handled — not buried in confusing legal language but explained honestly, in plain terms. This Privacy Policy ("Policy") sets out how Pakrume collects, processes, stores, shares, and protects the personal information of everyone who registers or interacts with the Pakrume platform at pakrume.com.

By creating a Pakrume account, using any Pakrume service, or simply browsing the website, you acknowledge that you have read this Policy and understand how your data is handled. If you disagree with any part of this Policy, you should not use the Pakrume platform.

This Policy applies to all Pakrume services — including the online casino (live dealer games, slots, crash games, jackpot games), PSL and sports betting, promotions, and customer support interactions.

Questions about this Policy can be directed to Pakrume support at any time — contact details are provided at the end of this page. We will respond in plain language, not legal boilerplate.

2. Data We Collect

2.1 Information You Provide Directly

When you register and use a Pakrume account, the following information is collected directly from you:

• Full legal name as it appears on your National Identity Card (CNIC)
• Pakistani mobile phone number
• Date of birth (to verify you are at least 18 years old)
• CNIC number and a copy of the card itself for KYC verification
• Residential address, verified via a recent utility bill or bank statement where required
• Payment method details — mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT, or the last four digits of a Visa/Mastercard (full card details are handled by our PCI-compliant payment processor, never stored directly by Pakrume)
• Any additional documents voluntarily submitted during support interactions or dispute resolution

2.2 Information Collected Automatically

When you use Pakrume, our systems automatically collect certain technical information:

• IP address at the time of each login and transaction
• Device type, operating system version, and browser type
• Session timestamps — when you logged in and out
• Pages visited and time spent on each section of the Pakrume platform
• Game activity logs — games played, bet sizes, outcomes, and session durations (required for dispute resolution and responsible gaming monitoring)
• Cookies and similar tracking technologies as described in Section 7

2.3 Information from Third Parties

In some circumstances, Pakrume receives data about you from third parties including:

• Identity verification providers who confirm the authenticity of your CNIC and address documents
• Payment processors who confirm transaction statuses and flag potential fraud indicators
• Anti-fraud and risk intelligence services that cross-reference account activity against known patterns of fraudulent behaviour

3. Why We Collect Your Data

Every piece of data that Pakrume collects has a specific, legitimate reason behind it. We do not collect data speculatively or because we might find a use for it later. The primary reasons are:

• Account creation and operation: Your name, mobile number, and date of birth are required to create and manage your Pakrume account.
• Identity verification (KYC): We are required to verify that you are who you say you are and that you are of legal age before processing withdrawals. This protects both you and the integrity of the platform.
• Payment processing: Transaction data is required to process deposits and withdrawals in PKR through Easypaisa, JazzCash, and other Pakistani payment methods.
• Fraud prevention: IP addresses, device data, and behavioural patterns are analysed to detect and prevent fraud, money laundering, and the use of stolen payment credentials.
• Responsible gaming monitoring: Game activity data allows Pakrume to identify patterns that may indicate problem gambling — enabling timely intervention and the offering of appropriate support tools.
• Customer support: Your account history and recent activity are accessible to support agents specifically so they can resolve your queries accurately rather than asking you to repeat information.
• Platform improvement: Aggregated, anonymised usage data helps Pakrume understand how players navigate the platform and which features work well or need improvement.

4. Legal Basis for Processing

Pakrume processes personal data under one of the following legal bases depending on the type of data and the purpose of processing:

5. How We Use Your Data

5.1 Core Platform Operations

Your personal data is used to deliver the Pakrume service you signed up for. This includes logging you in securely, displaying your account balance and transaction history, processing bets and payouts in PKR, and enabling you to use all platform features. None of these operations function without some use of your personal data — but Pakrume uses the minimum necessary for each function.

5.2 Security and Fraud Prevention

Pakrume's risk team analyses login patterns, transaction volumes, device fingerprints, and geographic signals to identify accounts that may have been compromised or that show patterns associated with fraudulent activity. When unusual activity is detected on a Pakrume account, the team will act quickly to protect both the account holder and the broader platform — typically by requesting additional verification before processing withdrawals.

5.3 Personalisation

Pakrume uses game activity data to tailor which promotions and game recommendations are shown to you within the platform. This personalisation is based solely on your own Pakrume activity — Pakrume does not purchase external behavioural data or build profiles based on your activity on other websites. If you prefer not to receive personalised recommendations, you can opt out via your account settings or by contacting support.

5.4 Communications

Pakrume uses your registered mobile number and contact preferences to send transactional messages (deposit confirmations, withdrawal notifications, security alerts) and — if you have opted in — promotional communications such as bonus offers and PSL season updates. Transactional messages cannot be opted out of while your account is active as they are part of the core service. Marketing messages can be stopped at any time — see Section 12.

6. Sharing Your Data

Pakrume does not sell personal data to third parties. Period. The only circumstances under which your data is shared with external parties are:

• Payment processors: Your payment details are shared with the relevant payment provider (e.g., Easypaisa, JazzCash, bank systems) solely to execute your deposit or withdrawal transaction. These providers operate under their own privacy policies and security standards.
• KYC and identity verification providers: When Pakrume requests identity verification, your documents and biometric data (selfie for liveness check, if required) are processed by a verified identity verification service. This provider has no right to use your data for any purpose other than completing the verification on Pakrume's behalf.
• Anti-fraud and compliance services: Transaction data may be cross-referenced with fraud intelligence databases to comply with anti-money laundering obligations. This sharing is limited to the data strictly necessary for the check.
• Law enforcement and regulatory authorities: Pakrume will disclose personal data to Pakistani law enforcement or regulatory authorities when required by a valid legal order or when Pakrume believes disclosure is necessary to prevent serious harm. Pakrume will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of Pakrume's business, your data may be transferred as part of that transaction. You will be notified before any such transfer results in a change to how your data is processed.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that Pakrume stores on your device when you visit the platform. They help the site remember your preferences, keep you logged in securely, and understand how you navigate the platform. Pakrume uses four categories of cookies:

You can manage cookie preferences at any time via your Pakrume account settings. Note that disabling functional or analytics cookies may affect how smoothly the platform performs for you — it will not disable your account or prevent you from playing.

8. Data Security

Pakrume takes data security seriously — not just because it is required, but because Pakistani players have entrusted us with sensitive financial and personal information and that trust has to be earned and maintained continuously.

The technical and organisational security measures Pakrume employs include:

In the event of a data breach that affects personal data, Pakrume will notify affected players as quickly as possible and take all necessary steps to contain the breach and prevent further exposure.

9. Data Retention

Pakrume retains personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law and regulation. Key retention periods are:

• Active account data: Retained for the lifetime of your Pakrume account.
• Transaction records: Retained for a minimum of 5 years after the transaction date, as required by anti-money laundering regulations.
• KYC and identity documents: Retained for a minimum of 5 years after account closure.
• Game logs and session data: Retained for 2 years for dispute resolution purposes, then anonymised.
• Marketing communications data: Retained until you opt out, after which it is deleted from active marketing systems within 30 days.
• Closed account data: Core account information is retained for 5 years after account closure to comply with legal and regulatory obligations, then permanently deleted.

10. Your Rights Over Your Data

As a Pakrume player, you have meaningful rights over your personal data. These are not just words — they are rights that Pakrume is committed to honouring within the timeframes set out below. To exercise any of these rights, contact Pakrume support.

11. Children's Privacy

Pakrume does not knowingly collect or process personal data from anyone under the age of 18. The platform is strictly for adults, and every new account goes through age verification as part of the registration and KYC process.

If Pakrume discovers that an account has been created by someone under 18 — whether through our own verification processes or via a report — the account will be immediately suspended, all associated data reviewed, and if confirmed, the account permanently closed. Any deposits made by an underage account holder will be returned to the original payment method after verification that the funds are not the proceeds of fraud.

If you believe that a minor has created a Pakrume account, please contact support immediately. We take these reports seriously and investigate them as a priority.

12. Marketing & Communications

Pakrume sends two types of communications to registered players:

Transactional messages — deposit receipts, withdrawal confirmations, security alerts, account status notifications, and important policy updates. These are sent to all active accounts and are necessary for the proper functioning of the service. They cannot be opted out of while your account remains active.

Promotional messages — bonus offers, PSL season promotions, new game announcements, and special events. These are only sent to players who have explicitly opted in to marketing communications. You can opt out at any time by:

• Clicking the "Unsubscribe" link in any Pakrume promotional email
• Replying STOP to any Pakrume promotional SMS
• Updating your communication preferences in your Pakrume account settings
• Contacting Pakrume support and requesting removal from the marketing list

Opt-out requests are processed within 72 hours. You may continue to receive transactional messages after opting out of marketing, as these are a core part of the service.

13. Changes to This Policy

Pakrume reviews this Privacy Policy regularly and updates it when our data practices change, when new legal requirements arise, or when we introduce new services that affect how data is processed. The "Last Updated" date at the top of this page reflects when the most recent changes were made.

When material changes are made to this Policy — changes that affect how your data is collected, used, or shared in a meaningful way — Pakrume will notify registered players via their registered mobile number or email address before the changes take effect. Non-material changes (such as minor wording clarifications) will not trigger individual notifications but will be reflected in the updated Policy on this page.

Continued use of the Pakrume platform after the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should stop using the platform and may request account closure as described in our Terms and Conditions.

14. Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how Pakrume has handled your personal data, please contact the Pakrume Data team through the support channels below. We respond to all data-related enquiries within 72 hours and aim to resolve them well before the 30-day statutory deadline.

If you feel that Pakrume has not adequately addressed your privacy concern after raising it with our support team, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.